Evans Auto Repair Reviews - Page 50 - Marc Yount's Tire Pros
5

I went to Randal about tires for my Silverado truck & told him I liked Michelin's tires. He suggested the new" Defender" tires for my truck. What a difference ! Smooth, quiet,the perfect match for my needs. Two weeks later I called Marc about new tires for my BMW 750il and found out I could not get the Michelin's I wanted because they had been discontinued.Because of the unusual sizes, Marc suggested a new Continental tire that was out.They are perfect! This man has great advice, listen to him. Wonderful ride, long lasting, perfect for my real estate showing car. Jermie did alignment on both cars & brought them both to a near perfect alignment .They give you a report "before" and "after" of alignment specs .Having grown up in a Olds- Cadillac-GMC dealership, I recognize quality service and know when I get it. These are guys that you can trust to give you the truth about your tires, and work with you to get you the best tires for your needs.

Thanks so much for taking the time to write this GREAT review! We strive very hard to achieve the best ride quality we can for all our customers. I truly believe our alignments and suspension work is second to none in the CSRA!

- Marc Yount's Tire Pros
5

Brought a tire to this shop to get repaired after another shop attempted to up sell by telling me my tire was not repairable and needed a new tire. Brought it over to this shop and was told otherwise. Outstanding and quick service. Brought my car back to replace all 4 tires and had another great experience. Highly recommended. The only shop I'm dealing with from now on.

Thanks for the great review and the business! We love your car! We appreciate you letting us work on it!

- Marc Yount's Tire Pros
5

Thanks so much for the great review!

- Marc Yount's Tire Pros
5

My family has been using Marc Yount's for over 25 years and we have always been extremely pleased with the level of service and honesty we receive. Very quick service and extremely professional. My grandfather recently bought a full set of tires for his van and was extremely pleased with the mounting and balancing that is done - "Rides like a dream!"

Thanks so much for the great review and feedback on the tires! So glad you are happy with your purchase and we very much appreciate your family's business!

- Marc Yount's Tire Pros
5

I am always treated so kindly when I go in. Their customer service is fantastic, as are their products and services. I love that I am supporting a local business who strives to please its customers.

5

Good place to take care of your car. Marc is very friendly at treat his customers like family. You can depend on him to do what he promise to do. I recommend this place.

5

I got my truck tires mounted and balanced here from the recommendation of a relative, best advice he has given me. I scheduled an appointment, dropped my truck off, picked it up same day. Great service, they even gave me a booklet to record tire rotations. The service was so good, that I can't see myself going anywhere else. This is now my only tire shop.

5

I got my truck tires mounted and balanced here from the recommendation of a relative, best advice he has given me. I scheduled an appointment, dropped my truck off, picked it up same day. Great service, they even gave me a booklet to record tire rotations. The service was so good, that I can't see myself going anywhere else. This is now my only tire shop.

1

Had a not so great experience at Marc Younts yesterday, I got 4 new tires back in March spent $655, I had great customer service experience, I got 4 new tires, offered a warranty, wanted to get road hazard protection but was advised against getting it by the tire shop. Which I took their word for because of course they are the experts. Since then I have been experiencing an issue with my back tire on my driver side for the last couple of weeks and took it in to get it checked out and I was told that the tire was unrepairable and I need to get a new tire. I have a warranty on the tires, but the warranty as I was explained was basically a manufacture warranty, and the only way to have the tire repaired was if I had road hazard protection, which is something that I was not offered and they acknowledged that they usually do not offer because they feel that the price of the insurance is more than just getting a new tire. Apparently it must be customary to have to go into this tire shop every 3-4 months to get a new tire, which to me is not good business that's more of a scam, where you cheat good customers out of money. So I told them I respectfully declined having a new tire placed on there and would look elsewhere. The gentleman at the counter got an unnecessary attitude with me and I had to remind him that I have the right to take my business to where I feel I am getting the best value and treatment. I called the warranty company Toyo Tires which my warranty was through and they were appalled by my treatment and surprised that Marc Younts who they say they deal with regularly did not offer the road hazard protection or even give them a call to see what they could do considering I just purchased new tires from them in March. They offered me 50% off a new tire and were willing to work with another shop to make this happen for me, so that way I would not have to go back to Marc Younts due to poor service. That's called great customer service. I went over to discount tires, explained what happened they were shocked as well, and pulled out their own warranty policy and explained to me word for word what it could which included road hazard protection. They thought it was bizarre that Marc Younts did not provide it considering that it was a tire and that tires are meant to be driven on the road and things happen, and they were willing to fix my tire, and also provided me warranty for my three other tires, for the same price that Marc Younts was trying to charge me to get one repaired. I will definitely be choosing them for business I like a company that stands by their customers and the products they sell and provide. I will not be going back to Marc Yount's ever again.

Sorry you feel that way. Most tire manufacturers do not offer Road Hazard protection and won't give you any % off a new one if you tear one up beyond repair. If you wanted to contact Toyo, we would have been happy to help on our end to get you an adjustment. The day you bought your tires it was for the same reason, a nail in the sidewall which should not be repaired by anyone. We have only seen you in our store twice, the day you got the tires and on 10/06/15 for the flat repair that could not be repaired. We do not push road hazard protection on anyone, especially for a tire that cost $105. You would have left $100 at my counter for the road hazard protection that you admit we offered and you did not purchase. Sorry if you felt disrespected in any way, but if you read all our other reviews you will see this is not how we operate and you will also see that we do in fact offer GREAT customer service. Sounds like everyone else you talked to already knew this. Sorry you had a bad day but we did not puncture your tire and were just trying to help the best way possible.

- Marc Yount's Tire Pros
5

Excellent service and great price. From the time I walked in the door to driving out was 30 minutes to replace and balance two tires (with an appointment). I will highly recommend them to anyone who needs tires or service.

Thanks a lot for the great review! We really appreciate your business!

- Marc Yount's Tire Pros
Marc Yount's Tire Pros is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Marc Yount's Tire Pros (706) 868-7770 if you have any issues in accessing any area of our website.
Marc Yount's Tire Pros is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Marc Yount's Tire Pros (706) 868-7770 if you have any issues in accessing any area of our website.