EVANS AUTO REPAIR

I've tried to like this shop and try to support local business when I can but I've had too many poor experiences with this shop. I've bought two sets of tires from them, the quality of the work has always been good but the rest of the experience always sucks. It's always tough to get an appointment and their hours are not convenient. While most of the front desk staff I've interacted with have been pleasant, the owner is pretentious and abrasive. The first time I went there, my vehicle smelled like cigarette smoke inside when I picked it up. Not cool. I did get an apology and a coupon for the next time. No issues the second time except that the owner gave me a hard time about my tire selection. I spend a considerable amount of time on the road and I have become particular about my tires. I appreciate some information but the way this unsolicited advice was delivered was haughty and pretentious. My tire selection ended up being exactly what I wanted and I was happy with the tires... This last time I used their website to schedule an appointment because it's otherwise very difficult to get some time scheduled. That didn't work. I got an automated email reply and never got anything else. After no response for a week, I found the time to drive to the shop. No one knew anything about my request via the website. I started to explain the service I wanted and the owner interrupted and started telling me about what I needed and punching the numbers on a calculator before I could even finish talking. I am not mechanically ignorant, I just don't have the time anymore to do my own work but this guy treated me like I was clueless. He bullrushes me into scheduling an appointment that wasn't really the service I wanted or even at a convenient time for me. I decided after leaving and feeling bamboozled that I'll go somewhere else. Two stars instead of one because I think the guys in the shop do good work. Unfortunately, the rest of the experience is awful. I won't be back.

Thank you Marc and team for taking such great care of my "crisis" yesterday. Finding a screw in my tire was not what I needed, but after taking my vehicle to your shop and finding out it hadn't penetrated the tire, was a relief. Your customer service is always top notch and the reason we continue to use your business. I so appreciate you!

Their staff is friendly, the service was quick, their price is reasonable. I can't recommend them enough. Had a positive experience and they definitely earned my business. Especially if you are a car guy, check them out. They know what they are talking about.

Marc and his team are my only choice for car repairs in Augusta. I am treated fairly and all repairs are explained to me in great detail. They also retain all service records in immaculate order should you need to refer to any previous repairs. From seemingly complicated jobs to minute ones, I trust their knowledge and reliability. Marc Yount's Tire Pros does a tremendous job at fitting me in with a moment's notice. They were even so kind to replace my tail light at no charge (I supplied the bulb). Thank you so much for ensuring my safety in my vehicle!

Great job by Marc and his staff. They changed my oil and filter and replaced my battery. They did it quickly and efficiently. It is always a pleasure to visit their shop with all the friendly people there. Thanks for a job well done.

We have been taking our 6 vehicles to Mark Yount's for many years now for tires, brakes, routine maintenance and repairs because they have earned my trust. I appreciate the respectful, courteous, friendly interactions of each visit no matter who is sitting behind the desk. Service is quick and charges are reasonable. Their professionalism leaves you feeling taken care of instead of feeling ripped off or as just another car on the assembly line. Thanks, Mark and staff, for doing a great job.

Best customer service I've had. I would recommend them to anyone needing car repair or maintenance. I had several requests that normally would be rejected but they were very accommodating.

I went to Randal about tires for my Silverado truck & told him I liked Michelin's tires. He suggested the new" Defender" tires for my truck. What a difference ! Smooth, quiet,the perfect match for my needs. Two weeks later I called Marc about new tires for my BMW 750il and found out I could not get the Michelin's I wanted because they had been discontinued.Because of the unusual sizes, Marc suggested a new Continental tire that was out.They are perfect! This man has great advice, listen to him. Wonderful ride, long lasting, perfect for my real estate showing car. Jermie did alignment on both cars & brought them both to a near perfect alignment .They give you a report "before" and "after" of alignment specs .Having grown up in a Olds- Cadillac-GMC dealership, I recognize quality service and know when I get it. These are guys that you can trust to give you the truth about your tires, and work with you to get you the best tires for your needs.

Brought a tire to this shop to get repaired after another shop attempted to up sell by telling me my tire was not repairable and needed a new tire. Brought it over to this shop and was told otherwise. Outstanding and quick service. Brought my car back to replace all 4 tires and had another great experience. Highly recommended. The only shop I'm dealing with from now on.